Big mistakes are big news. But the 2017 Oscars blooper shows us why everyone involved in hospitality and events matters.
As we all know by now this weekend’s Oscars hit the headlines, not for the glitz, glamour and gushing acceptance speeches, but a major gaff when La La Land was mistakenly announced as best film.
The winner was in fact Moonlight. The result? A lot of embarrassment and some disappointment for the stars involved, but more to the point it revealed something we rarely get to see at the Oscars – what goes on behind the scenes and the real life people who make the magic happen.
So it got us thinking about our passion for hospitality (HORECA), the myriad roles we have available and kind of candidates it takes to make this great sector shine.
You’re Part of a Team
Putting on a show of any sort is truly a team effort. And it turns out that accountancy firm PwC is part of that team, supervising counting the ballots and the announcements.
While a dynamic duo, Brian Cullinan and Martha Ruiz, hand the correct envelope to the presenters as they walk on stage. Who knew!?
Your Performance Matters
Turns out the team might have gotten a little too relaxed about their “foolproof” approach. With Mr Cullinan telling one TV crew he had no nerves because they’d “prepared a lot”.
All well and good, save, as the New York Times noted: “‘[H]e was so at ease, he even found time to tweet from backstage about Emma Stone as the show neared its climax. Whoops.”
The takeaway? Your role and how you perform it – from turning up on time, to your attitude, to getting those tasks done – matter.
Acting Under Pressure
“The guys in headsets were going around with urgency looking for the other envelope,” La La Land Producer Jordan Horowitz said. “One of the guys opens it, and it says Moonlight, and I took it onstage and went to the microphone and said what I said.”
Probably so confident nothing was going to go wrong – after all PwC have been doing this for much of the Academy Awards history! – the team were slow to react when it actually did. Awkward!
The best made plans can go wrong, it’s how you react to those mistakes as they happen which sets you apart as a hospitality worker. Thinking and acting well on the spot is key to success in the HORECA industry.
Mistakes happen. We’re only human. But blaming someone or something else isn’t cool. That’s why PwC was quick to say:
“We are owning this mistake.” The US Chairman went on: “I’ve reached out to the academy. I’ve shared my personal apology, the firm’s apology, and I’ve begun to talk to them about things we can do to make it right.”
Obviously the mistake wasn’t this guy’s personal fault at all, but when you’re the ‘face’ of a company and something goes wrong, owning the mistake, apologising and looking to rectify the situation is the right move.
Grace Under Fire
Host Jimmy Kimmel found himself having to diffuse a very tense and uncomfortable moment, but sought to remind the audience:
“Let’s remember, it’s just an awards show. I mean, we hate to see people disappointed, but the good news is, we got to see some extra speeches.”
When the chef is sick, the stock hasn’t turned up or the venue floods the show must go on – it’s dealing with situations positively which matters.
Think you’ve got what it takes to make a great hospitality candidate?! We’ve got jobs for chefs and kitchen assistants, waiting staff, baristas and more over on our JOB BOARD. Why not take a look? We’d love to help make your HORECA career dreams come true.